Stop The Struggle: Essential Tools For Managers, With Jill Young

Shannon Waller, entrepreneur and team coach, chats with the brilliant Jill Young, EOS® Implementer and coach, about the tools leaders need to alleviate frustration and handle tough issues. They dive into proven EOS® and Strategic Coach® tools, including the Accountability Chart, Rocks, and Quarterly Conversations, that help entrepreneurs resolve stuck situations. Jill provides tactical coaching wisdom on implementing these tools with care and concern to unlock team engagement and prevent problems.

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Show Notes:

  • Effortless LMA: Lead, manage, hold accountable.
  • The cost of not using tools.
  • Tools as energy management.
  • No defense budget: Spending time, money, and energy to set up the team and culture so that people don’t have to play defense. Accepting that mistakes happen.
  • In corporate cultures, you have one opportunity, one pitch.
  • Staying just below the line of recognition to keep changing, iterating, growing.
  • When you don’t know who is accountable for what, fingers point everywhere and in other places, causing frustration and preventing movement forward.
  • Five foundational EOS tools: Accountability Chart, Rocks, Scorecard, Level 10 Meeting (L10), and the Vision Traction Organizer (VTO).
  • Strategic Coach foundational tools: The Positive Focus®, The Gap And The Gain, The Impact Filter, The Strategy Circle®, and The Experience Transformer®.
  • Sixth bonus tool: The Weekly Planner to integrate time and activities according to The Entrepreneurial Time System®.
  • How to decide what tool you need.
  • Chris Voss’s tips for tactical empathy in negotiation: “It seems like … ,” “It sounds like … ,” and repeat the last three words.
  • The Coaching Habit seven great questions, including: “What’s on your mind?” and “What else?”
  • You need to build trust to speak with brutal honesty.
  • Use with care and concern for the other person to avoid weaponizing tools and concepts.
  • Tools don’t work if your team is not aligned, not allowed to collaborate, not given voice to have opinions heard.
  • Your team’s Kolbe, CliftonStrengths®, and PRINT® profiles and individuality. The Fire Department Tool: Solve the immediate emergency quickly and efficiently. But investigate the cause after to solve the root problem.
  • The Quarterly Conversation using the LMA (Lead, Manage, Hold Accountable) Tool to informally discuss what’s working, what’s not working, and improvements to make.
  • Agenda for the conversation called 5-5-5, discussing the company’s five core values, the five Rocks (crucial results), and five roles from the Accountability Chart.
  • Three outcomes from the Quarterly Conversation: one thing for leader to do, one thing for direct report to do, one thing that won’t change so everyone can stop talking about it.
  • When you ask yourself, “What should I do?” instead ask, “What tool should I use?” Download free EOS tools at Download the Fire Department or Do-Over tool at
  • Download free Strategic Coach tools at and Effortless collaboration.


Jill Young: website with downloads; LinkedIn

EOS: Entrepreneurial Operating System

Impact Filter download

Your Life As A Strategy Circle by Dan Sullivan


Zero to One: Notes on Startups, or How to Build the Future Peter Thiel

Certainty/Uncertainty tool: “A Tool For How To Handle Uncertainty In Leadership”

The Experience Transformer tool

The Accountability Chart tool

The 21-Day Positive Focus

The Gap And The Gain by Dan Sullivan

Never Split The Difference by Chris Voss

Chris Voss’s Master Class

Kolbe: The Conative Connection: Uncovering the Link Between Who You Are and How You Perform by Kathy Kolbe

ClliftonStrengths website

PRINT: Team Success Podcast, episode 224, “Uncovering “The Why Of You,” With Debra Levine”

Take the PRINT survey

“Bob Newhart – ‘Stop It‘”

How to Be a Great Boss by Gino Wickman, René Boer